• Phone : +94 71 33 44 701
  • Email : info@icemacademy.com
  • Work Hours : Mon - Fri : 09:00 - 18:00

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  • 1810 Campus Way NE Universitas
  • +(62) 800-567-8990
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Diploma in Front office Management

12 Months
Medium: English

COURSE OVERVIEW:

The Diploma in Front Office Management is designed to develop the knowledge and practical skills required to manage hotel reception and guest services professionally. Students will learn front office operations, reservations and bookings, guest relations, check-in and check-out procedures, billing, customer service, communication, and hotel management systems. The course prepares learners for career opportunities in hotels, resorts, and other hospitality establishments in Sri Lanka and internationally.

Entry Requirements

  • Sat for G.C.E O/L or A/L

  • Outline

  • Introduction to Hospitality Management
  • Front Office Operations
  • Reservations and Booking Management
  • Guest Relations and Customer Service
  • Telephone and Communication Skills
  • Hotel Reception and Check-in/Check-out Procedures
  • Room Allocation and Property Management Systems
  • Billing, Cashiering and Financial Transactions
  • Complaint Handling and Service Recovery
  • Business English and Professional Communication
  • Hotel Sales and Marketing
  • Housekeeping Coordination
  • Hotel Accounting and Revenue Management
  • Hospitality Law, Ethics and Professional Standards
  • Computer Applications in Front Office Operations
  • Front Office Supervision and Leadership
  • Entrepreneurship and Business Plan Development

  • Duration

  • 12 Months

  • Fee

  • Sri Lankan Students
  • Course Fee LKR 67,000

Flexible payment options available. Conditions apply

Apply Now

Frequently Asked Questions.

Suitable for school leavers, aspiring hotel receptionists, customer service professionals, and anyone interested in a career in hotel front office operations. Applicants with G.C.E. O/L, A/L, or equivalent qualifications may apply.

You will learn front office operations, hotel reservations, guest relations, check-in and check-out procedures, billing, customer service, professional communication, hotel management systems, and front office supervision skills.

The course runs for 12 months and is available in both physical (classroom) and online formats.

The course fee is LKR 67,000 for Sri Lankan students. Flexible payment options are available (conditions apply) — contact the academy for details.

You can apply by clicking the “Apply Now” button on the course page, which takes you to the ICEM Academy contact page, or by contacting them directly at +94 71 33 44 701 or info@icemacademy.com.